Trina Mobile App
Challenge: Help users connect with life-saving support before tropical storm makes landfall
Deliverables: Personas, User Journey Map, User Flow, Wire Frames, Lo-Fi Prototype, Usability Study, Accessibility, Mockups, Hi-Fi Prototype, and Take Aways
Deliverables: Personas, User Journey Map, User Flow, Wire Frames, Lo-Fi Prototype, Usability Study, Accessibility, Mockups, Hi-Fi Prototype, and Take Aways
The Problem: When a hurricane or tornado warning is issued residents have a very limited time window to protect themselves and their property.
The Goal: To connect users with vital resources quickly and efficiently, while also allowing other users to donate surplus materials and provisions creating a loop of community support.
My Role: This is an individual project that allowed me to practice all steps of the UX Design process.
The Goal: To connect users with vital resources quickly and efficiently, while also allowing other users to donate surplus materials and provisions creating a loop of community support.
My Role: This is an individual project that allowed me to practice all steps of the UX Design process.
User Research
Persona
Kai Lancon (He/Him) Age: 35 years old Hometown: New Orleans Occupation: Bartender/Gig Economy Family: Married with a child +two dogs and one cat "I need a way to connect to my community quickly to find the resources I need to protect my family and home as a storm approaches." Problem Statement: Kai works irregular hours bartending and needs to be able to storm prep with very little advanced notice and at random hours. His wife is currently on maternity leave with their new son and Kai needs to feel that he can prepare the house or evacuate without a large amount in their savings account. |
Goal Statement: The mobile app Trina will let users find emergency materials and provisions in their area which will improve user storm prep by locating donated materials based on geographic location. We will measure effectiveness by running a mock "storm" usability study.
User Journey Map
Persona: Kai
Goal: Connect Kai with support materials before a hurricane hits the coast of New Orleans.
Goal: Connect Kai with support materials before a hurricane hits the coast of New Orleans.
User Flow
Design Process
Wireframes Paper
Low Fidelity Frames (Detail)
Lo-Fidelity Prototype (Overview)
Usability
Study: Unmoderated User "Storm" Test with five participants using the Lo-Fi Prototype
Pain Points:
Pain Points:
- Users want simplicity of account set-up requiring limited information
- Being able to select more than one needed item at a time made the final stages of the process confusing
- Users had concerns regarding picking up materials from donor's locations in terms of safety
- Users were unsure if they could transport materials after locating them on the app
- Donors wanted to be able to easily take a donation item down after messaging with users and confirming donation
- Users wanted additional options as far as materials that could be donated or needed (a miscellaneous section)
- Users felt that this App could potentially be of as much help after a tropical storm has ended and areas need to be rebuilt. They felt that sometimes these items are even more necessary once the location can assess the damage.
Accessibility
Refining Design
Mockups
High Fidelity Prototype
Take Aways
Conclusions
There is potential that this App could be of as much help after a tropical storm has ended and areas need to be rebuilt. It is often the case that emergency items are more necessary after the storm once the local population can assess the damage.
There is also the distinct possibility that this App could be modified for other natural disasters depending on geographic location for example: earthquakes and fires on the west coast, tornadoes in the midwest and blizzards in the northeast. While emergency services such as FEMA and the Red Cross are invaluable in times of crisis, it would be helpful if local communities could provide support to one another in addition.
This process was filled with revisions and even now there are more opportunities to improve the user flow and structure. Luckily, the best creative problems can be solved with reiteration, critique and modification.
There is potential that this App could be of as much help after a tropical storm has ended and areas need to be rebuilt. It is often the case that emergency items are more necessary after the storm once the local population can assess the damage.
There is also the distinct possibility that this App could be modified for other natural disasters depending on geographic location for example: earthquakes and fires on the west coast, tornadoes in the midwest and blizzards in the northeast. While emergency services such as FEMA and the Red Cross are invaluable in times of crisis, it would be helpful if local communities could provide support to one another in addition.
This process was filled with revisions and even now there are more opportunities to improve the user flow and structure. Luckily, the best creative problems can be solved with reiteration, critique and modification.